Last updated: [DATE — fill in before publishing] · Template draft — have this reviewed by a qualified professional before publishing.
If you're not satisfied after your first draft/discovery call, you can request a full refund within 7 days of that call, before any further work begins. [CONFIRM this is the policy you actually want to offer before publishing.]
Once a project moves past the first draft stage, refunds are considered case-by-case based on work completed. No refunds are issued after final delivery and handover of a completed website.
SEO, social media, email and WhatsApp marketing retainers are billed monthly in advance. You may cancel future billing at any time; the current paid month is not refunded once work has begun.
Domain and hosting fees paid to third-party registrars/hosts on your behalf are non-refundable once purchased, per those providers' own policies.
Email hello@digilandmarketingsolutions.com with your order details. Approved refunds are processed within [X business days — fill in] to your original payment method.